Shipping Policy

At Elowen Filters, we are committed to delivering high-quality cameras, lenses, and accessories to our customers worldwide. Please review our shipping policy to understand how we process and deliver your orders.

1. Shipping Destinations

We offer worldwide shipping to most countries. However, certain regions may have restrictions due to logistical limitations. If we are unable to deliver to your location, we will notify you immediately.

2. Order Processing Time

• Orders are processed within 1-3 business days after confirmation.
• You will receive a confirmation email with tracking details once your order is shipped.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Delivery times vary depending on your location:

• Domestic Orders: 5-10 business days
• International Orders: 10-20 business days

Please note that delivery times may be affected by factors beyond our control, such as customs clearance, carrier delays, or extreme weather conditions.

4. Shipping Fees

• Shipping costs are calculated at checkout based on the delivery destination and package weight.
• Any additional customs duties, taxes, or import fees imposed by the destination country are the customer’s responsibility.

5. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can track your shipment through the carrier’s website for real-time updates.

6. Lost or Delayed Shipments

• If your order is delayed beyond the estimated timeframe, please contact us at [[email protected]], and we will assist you in tracking the shipment.
• If a package is lost due to carrier error, we will investigate the matter and provide a suitable resolution.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We will arrange a replacement or refund after reviewing your claim.

8. Changes to This Policy

Elowen Filters reserves the right to update or modify this shipping policy at any time.

9. Contact Us

For any shipping-related inquiries, please reach out to [email protected].