Returns & Refunds Policy

At Elowen Filters, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read our policy carefully to understand the terms and conditions.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 14 days from the delivery date.
• Products must be unused, undamaged, and in their original packaging with all included accessories.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items:

• Items that have been used, damaged by the customer, or missing parts.
• Customized or personalized items.
• Clearance or final sale items.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact Us: Email us at [[email protected]] within 14 days of receiving your order with your order number and reason for return.
2. Approval & Instructions: Our support team will review your request and provide return instructions.
3. Return the Item: You must ship the item back within 7 days of receiving return approval. The customer is responsible for return shipping costs.
4. Inspection & Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Process

• If approved, refunds will be processed within 5-7 business days after the item is inspected.
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item sent).

4. Exchanges

We offer exchanges for defective or damaged items. If you received a faulty product, please contact us within 3 days of delivery, and we will arrange a replacement.

5. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

• If you still have not received it, contact us at [[email protected]] for assistance.

6. Changes to This Policy

We reserve the right to update or modify this policy at any time.

7. Contact Us

For any questions regarding returns or refunds, please reach out to [email protected].