Privacy policy

1. Introduction

Welcome to Elowen Filters. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect certain personal information when you interact with our website, including:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Order Information: Details of the products you purchase.
• Device & Usage Data: IP address, browser type, and website usage patterns.

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders.
• Improve our website, products, and customer service.
• Communicate with you about promotions, updates, and order details.
• Prevent fraud, ensure security, and comply with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

• Service Providers: We work with third-party providers to assist in website operations, delivery, and support.
• Legal Compliance: If required by law or to protect our rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can modify your browser settings to disable cookies, but some website functions may be affected.

6. Opt-Out Instructions

If you no longer wish to receive promotional emails or marketing communications, you can opt out by:

• Clicking the “Unsubscribe” link in our emails.
• Contacting us directly at [[email protected]] with your request.

Please note that transactional emails related to orders and essential service updates will still be sent.

7. Data Security

We implement appropriate security measures to protect your personal information. However, no online platform can guarantee 100% security. Please use strong passwords and protect your account information.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Restrict or object to certain data processing activities.
• Withdraw consent where applicable.

For any privacy-related requests, please email us at [[email protected]].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at [email protected].